Looks great. Well made with quality materials except for wall anchors and mounting screws. A shame that a well designed and manufactured product ships with cheap low quality mounting wall anchors. Mounting instructions are clear but a mounting template was not included and the drill size for the wall anchors is not specified. I used my own wall anchors and screws. Still five stars overall since the towel rack itself is great.
We bought 5 of the 16" towel bars to replace 30 year old wood bars. 16" is very hard to find and 18" will not work. Upon receipt, I was surprised at the quality of the product. While I am not crazy about the mounting system, it is what most similar products are using. They mounted pretty easily and seem to be working out ok so far. There was an issue with one of the hex set screws, a quick email and a replacement is on the way. Very responsive. Only real complaint was the mounting inserts that came with the bars. Not very heavy for drywall mounting so I purchased some sturdier ones and used the screws that came with the bars.